Metallic Finish

Cancellation Policy

Booking Policy for Top Tier Epoxy Coating Effective Date: May 28, 2025 To ensure timely and quality service for all our clients, Top Tier Epoxy Coating has established the following booking policy: * **Free Estimates** We offer free on-site or virtual estimates. Appointments can be booked online, by phone, or via email. A confirmation email or text will be sent upon booking. * **Design Consultations & Color Samples** While estimates are free, a non-refundable **design consultation or color sample fee may apply** when custom colors, sample boards, or advanced planning is requested. * **Booking Confirmation** All bookings are considered tentative until confirmed by our team. Confirmation is typically sent within 24–48 business hours. * **Rescheduling & Cancellations** Clients must provide at least **72 hours' notice** to reschedule or cancel a booked appointment. Failure to do so may result in a **rescheduling fee** and loss of deposit or sample fee, if applicable. * **Missed Appointments** Missed appointments without notice may affect future scheduling priority and result in additional charges for future site visits. * **Arrival Time Window** Please allow a **30-minute arrival window** for our estimator or service provider due to traffic or project delays. * **After-Hours & Weekend Appointments** Limited after-hours (after 4 PM) and weekend (until 2 PM) appointments are available upon request and may be subject to availability. * **Client Preparedness** Clients should ensure the project area is accessible, clean, and safe for the estimator or technician. Photos of the project space may be requested in advance. Questions? Contact us at: Rickey@TopTiereac.com

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